Services

Six practices, staffed as one team around the question you bring us.

All services

+4.2 pts

Average revenue growth over plan, three years on

Services

Strategy & Growth

15–25%

Typical reduction in addressable cost

Services

Operations & Performance

3.1x

Median return on AI use cases we have taken to production

Services

Digital & AI

92%

Of transformation milestones delivered on time across recent programs

Services

Transformation & Change

112%

Average delivery against announced cost savings

Services

Mergers & Acquisitions

-20%

Typical reduction in management layers and spans below five

Services

People & Organization

Services

Six practices, staffed as one team around the question you bring us.

All services

+4.2 pts

Average revenue growth over plan, three years on

Services

Strategy & Growth

15–25%

Typical reduction in addressable cost

Services

Operations & Performance

3.1x

Median return on AI use cases we have taken to production

Services

Digital & AI

92%

Of transformation milestones delivered on time across recent programs

Services

Transformation & Change

112%

Average delivery against announced cost savings

Services

Mergers & Acquisitions

-20%

Typical reduction in management layers and spans below five

Services

People & Organization

Senior Partner

David Okafor

Cost transformation, operating models and technology for banks, insurers and technology companies.

Role

Senior Partner

Office

London

Contact

Portrait of Elena Marsh

David Okafor is a Senior Partner in London and leads the firm's Operations & Performance practice. He works with banks, insurers and technology companies on cost programs, operating model redesign and the technology decisions that sit underneath them. His recent work includes a cost program for a regional bank that removed 22 percent of its cost base without closing a branch.

David joined Vertex in 2014 from a large UK bank, where he ran operations for its commercial lending business. Earlier he worked as an engineer in payments infrastructure. He is a regular speaker on why cost savings fade and how to keep them, and co-authored the firm's annual CFO cost research.

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Webinar: scenario planning for the 2027 board calendar

scenario-planning-2027-webinar

Event

Elena Marsh and Priya Raman

A one-hour online briefing for directors and executives on building scenarios, triggers and prepared moves into the board's regular cycle.

Scenario planning that boards will actually use

scenario-planning-for-boards

Article

Elena Marsh and Thomas Reid

Most board scenario exercises produce a thick report and no decisions. A lighter approach, tied to triggers and pre-agreed moves, makes them useful.

Making cost savings last: a breakfast roundtable for CFOs

making-cost-savings-last-roundtable

Event

David Okafor and Hannah Cole

A closed-door breakfast in London for finance leaders planning their next cost program, built on the findings of The CFO Cost Agenda 2026.

Operations AI Benchmark 2026: from pilots to the P&L

operations-ai-benchmark-2026

Report

Marcus Lindqvist and Priya Raman

How 286 operations leaders are using AI in maintenance, planning and quality, how much of it reaches production, and what the companies seeing returns do differently.

Zero-based organization design, done properly

zero-based-organization-design

Article

Hannah Cole

Designing an organization from a blank page sounds radical. Done well, it is the most practical way to remove layers and duplication without starting a political war.

The first 100 days after a merger

first-100-days-after-a-merger

Article

Lukas Brenner and Amara Nwosu

The first hundred days after closing set the pace for everything that follows. What to settle before day one, what to do quickly, and what to leave alone.

The CFO Cost Agenda 2026: why savings fade and what keeps them

cfo-cost-agenda-2026

Report

Thomas Reid and David Okafor

A survey of 412 chief financial officers on cost programs, how much of the savings survive, and the practices that separate durable results from temporary ones.

Making AI pay back in operations, not in pilots

making-ai-pay-back-in-operations

Article

Marcus Lindqvist and Kenji Watanabe

Most operations AI never leaves the pilot stage. The few use cases that pay back share a set of traits that have little to do with the model itself.

Pricing power after the inflation years

pricing-power-after-inflation

Article

Elena Marsh and Priya Raman

Companies raised prices faster than costs between 2021 and 2024. Customers remember. How to set prices now that the cover of general inflation is gone.

Why cost programs fail in year two

why-cost-programs-fail-in-year-two

Article

David Okafor and Thomas Reid

Most cost programs hit their first-year targets. The savings disappear in the second year, for reasons that are predictable and largely avoidable.

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